Randolph Telephone Company Internet FAQ

Dialup Networking How do I configure Windows 95/98? How do I configure Windows ME? How do I configure Windows XP? DSL What is DSL? How fast is DSL? Do I need an extra phone line for DSL to work? Can I talk on the phone while I'm online? Will being on the telephone decrease my bandwidth? What equipment do I need to provide? Can I use my own DSL modem? What is a network interface card (NIC) and where do I get one? Are there any distance limitations for DSL service? How do I sign up for DSL? Email How do I setup Outlook Express? Personal Web Space What is personal web space? How do I publish web content to my personal web space? How do I browse to my personal web space? Video Email What do I need to use Video Email? How do I use Video Email? How do I view a Video Email? Compatible Cameras   Windows 95/98 Dialup Networking Setup  Right click on the My Computer icon and select Open.  Double click Dial-up Networking.  Double click Make New Connection.  In the field labeled, Type a name for the computer you are dialing: type Randolph Telephone and then press Next. Leave the Area Code blank. In the Telephone Number field, type the dial-up number for your location. Press Next. Press Finish. Right click on the connection named, "Randolph Telephone" and select properties. Remove the check in the box labeled "Use country code and area code," if present. Press OK. Right click on the connection named "Randolph Telephone" and select "Create shortcut." You will receive a message similar to the following: "Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop?" Select "Yes." Close the "Dial-up Networking" screen. Close the "My Computer" screen. On the desktop, double click on the "Shortcut to Randolph Telephone" icon. Enter your Username(lowercase) and Password(lowercase) and press connect. Press the Start button, Programs, Internet Explorer. This will open your browser. Back to top   Windows ME Dialup Networking Setup  Click the Start button.   Click Settings.  Click Dial-up Networking.  Double click Make New Connection.  In the field labeled, Type a name for the computer you are dialing: type Randolph Telephone and then press Next. Leave the Area Code blank. In the Telephone Number field, type the dial-up number for your location. Press Next. Press Finish. Right click on the connection named, "Randolph Telephone" and select properties. Remove the check in the box labeled "Use area code and dialing properties," if present. Press OK. Right click on the connection named "Randolph Telephone" and select "Create shortcut." You will receive a message similar to the following: "Windows cannot create a shortcut here. Do you want the shortcut to be placed on the desktop?" Select "Yes." Close the "Dial-up Networking" screen. On the desktop, double click on the "Shortcut to Randolph Telephone" icon. Enter your Username(lowercase) and Password(lowercase) and press connect. Press the Start button, Programs, Internet Explorer. This will open your browser. Back to top   What is DSL? Digital Subscriber Line service allows a high-speed Internet connection across ordinary phone lines. This technology allows the user to talk on the phone, and be online simultaneously. Dialing is not necessary to make an Internet connection: the connection is always present. When you turn on your computer, DSL is on. Back to top   How fast is DSL? Speeds up to 3.0 Mbps can be reached with RTELCO's Lightning Fast DSL. Back to top   Do I need an extra phone line for DSL to work? No. DSL will work on an existing phone line. Back to top   Can I talk on the phone while I'm online? Yes. DSL allows transmission of data and voice simultaneously. Back to top   Will being on the telephone decrease my bandwidth? No. Data and voice are transmitted at different frequencies. The voice frequency is so low it will not interfere with the DSL bandwidth. Back to top   What equipment do I need to provide? A computer and a network interface card (NIC). Back to top   Can I use my own DSL modem? Please contact Customer Service at 336-622-7900 for more information concerning DSL modems. Back to top   What is a network interface card (NIC) and where do I get one? A Network Interface Card enables your computer to transmit and receive high-speed data. Network interface cards can be purchased at most office supply and electronic stores (Staples, BestBuy). There are many manufacturers of network interface cards, such as 3Com, Netgear, and Linksys. Network interface cards are also referred to as 10/100 ethernet adapters. Back to top   Are there any distance limitations for DSL service? Yes. Your residence or office must be within 18,000 feet of an RTELCO Central Office. RTELCO will prequalify all potential DSL customers. Back to top   How do I sign up for DSL? You can contact a Customer Service Representative at 336-622-7900. Back to top     Outlook Express Email Client Setup Select the Start button, Programs, Outlook Express or Double Click the Outlook Express icon on the desktop. Select Tools, and then select Accounts. On the "Internet Accounts" screen you will see four tabs: All, Mail, News, and Directory Service. Select the Mail tab. Select Add and then select Mail. Type your name and press Next. Select "I already have an e-mail address that I'd like to use." In the E-mail address field, type your email address. Press Next. The first line should read "My incoming mail server is a POP3 server. In the Incoming mail (POP3, IMAP, HTTP) server field, type pop.rtelco.net. In the Outgoing mail (SMTP) server field, type smtpauth.rtelco.net. Press Next. Enter your Account name(lowercase) (This is your Username). Enter your Password(lowercase) and press Next. Press Finish. Press Close. Randolph Telephone requires SMTP Authentication. Please visit the following link for instructions on setting up SMTP Authentication. http://www.rtelco.net/smtp Back to top   What is personal web space? Personal web space is a 12 megabyte storage area that allows you to publish web content.  If you have a valid Randolph TMC Internet account, this space is available for you to use.  You can create your own web pages and publish them to your personal web space. Back to top   How do I publish web content to my personal web space? All web content must be placed in a folder named public_html.  To access this folder, click on the link below.  Once you have successfully logged in, you will see the public_html folder.  If you have created a home page, it is recommended that you name it index.html.  This will cause your home page to load automatically when someone browses to your web site. Access Personal Web Space Back to top   How do I browse to my personal web space? In order to see your published web content, you will need to browse to your personal web space.  To do this, type the following into your browsers address bar: www.rtelco.net/~username - where username is your Internet account user name.  The user name must be lower case with no spaces.  If you have published a file named index.html to your personal web space, it will be displayed automatically.  Others can visit your web site in the same manner.   Back to top     What do I need to use Video Email? Make sure you already have a microphone (for audio messages) and/or a compatible video camera (for video messages) installed on your computer. A list of compatible cameras is located at the end of this document. Many computers already have built-in microphones. Please be sure to check the lighting in your area when composing a message. It is important to be in a well lit area for the best results. Recording audio or video messages is easy with Microsoft Internet Explorer or Netscape Navigator. Make sure that you have only one browser window open to minimize the confusion with the recorder. Also make sure that you are not running the CD player, an MP3 player, or other audio or video software before starting the Video email recorder. The recording page will automatically detect if you have a microphone or a video camera. If you have only a microphone (most PCs today have built-in mics), the recording page will state "Recording Audio Only", and you can record an audio message. If you have a video camera that is compatible with the service, you can record a video message. *Video Email must be activated on your account. Please contact customer service at 336-622-7900 for assistance. Back to top   How do I use Video Email? 1. Login to Webmail. http://webmail.rtmc.net http://webmail.atomic.net http://webmail.rtelco.net 2. Click the "Compose" link to create a new email message. 3. Fill in the necessary recipient and subject information. 4. Click the “Add Video” button. 5. You will be prompted to install the “Talkway Videostream Recorder”. Select “Yes”. Select “Yes” on the License Agreement. 6. Press the “Record” button to start recording. 7. Record your message. 8. Press the “Record/Stop” button to stop recording. 9. To review your message before sending it, click on the "Play" button. 10. Select the number of times the message can be viewed. 11. Select the number of days until the message expires. 12. Select “Click here to insert the video”. 13. Type any information you like in the body of the email and press the “Send” button. Back to top   How do I view a Video Email? When you receive a Video email message, you will see a Web link (http://..) for playing back audio or video in your email client. Either click on this link or (if nothing happens after you click on it) copy it to your Web browser's address box (Microsoft Internet Explorer) or location box (Netscape) and then press "Enter" on your keyboard. There will be a brief delay while your computer gets ready and the message is sent across the Internet, then playback will begin! Back to top   Compatible Cameras: Alaris weeCam (parallel and USB versions) Alaris QuickVideo DVC1 Alaris QuickVideo transport Winnov VideoCam Traveler 2.0 Logitech QuickCam Web Logitech QuickCam Home Logitech QuickCam Pro Logitech QuickCam Logitech QuickCam Express Xoom 1595 Intel PC Camera Creative Labs Video Blaster WebCam II *This is a list of tested cameras. Other cameras may also work. 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