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Frequently Asked Questions
DSL
Email
How do I setup my email?
Personal Web Space
What is personal web space?
How do I publish web content to my personal web space?
How do I browse to my personal web space?
What
is DSL?
Digital Subscriber Line service allows a high-speed
Internet connection across ordinary phone lines. This technology
allows the user to talk on the phone, and be online simultaneously.
Dialing is not necessary to make an Internet connection: the
connection is always present. When you turn on your computer,
DSL is on.
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How
fast is DSL?
Speeds up to 6.0 Mbps can be reached with RTMC's
Lightning Fast DSL.
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Do
I need an extra phone line for DSL to work?
No. DSL will work on an existing
phone line.
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Can
I talk on the phone while I'm online?
Yes. DSL allows transmission
of data and voice simultaneously.
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Will
being on the telephone decrease my bandwidth?
No. Data and voice are transmitted
at different frequencies. The voice frequency is so low it
will not interfere with the DSL bandwidth.
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What
equipment do I need to provide?
A computer and a network interface
card (NIC).
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Can
I use my own DSL modem?
Please contact Customer Service
at 336-879-5684 for more information concerning DSL modems.
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What
is a network interface card (NIC) and where do I get one?
A Network Interface Card enables your computer
to transmit and receive high-speed data. Network interface
cards can be purchased at most office supply and electronic
stores (Staples, BestBuy). There are many manufacturers of
network interface cards, such as 3Com, Netgear, and Linksys.
Network interface cards are also referred to as 10/100 ethernet
adapters.
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Are
there any distance limitations for DSL service?
Yes. Your residence or office must be within
18,000 feet of an RTMC Central Office. RTMC will prequalify
all potential DSL customers.
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How
do I sign up for DSL?
You can contact a Customer Care Representative
at 336-879-5684.
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Email Client Setup
For instructions on setting up your email via POP click here:
For instructions on setting up your email via IMAP click here:
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What
is personal web space?
Personal web space is
a 12 megabyte storage area that allows you to publish web
content. If you have a valid Randolph TMC Internet account,
this space is available for you to use. You can create
your own web pages and publish them to your personal web space.
How
do I publish web content to my personal web space?
All web content must be placed in a folder named public_html. To access this folder, click on
the link below. Once you have successfully logged in,
you will see the public_html folder. If you have
created a home page, it is recommended that you name it index.html.
This will cause your home page to load automatically when
someone browses to your web site.
How
do I browse to my personal web space?
In order to see your published web content,
you will need to browse to your personal web space.
To do this, type the following into your browsers address
bar: www.rtmc.net/~username - where username is your Internet account user name. The user name must
be lower case with no spaces. If you have published
a file named index.html to your personal web space, it will
be displayed automatically. Others can visit your web
site in the same manner.
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