Randolph Telephone Company offers basic telephone service to both residential and business customers in the communities we serve. Randolph has been providing quality local telephone service to the Liberty area for many years. We are proud to be your local telecommunications provider, and as the industry grows and changes, we look forward to continuing to serve all of your future telecommunications needs.

Local Exchange (Telephone) Service

Residential — $13.40 per month, unlimited local calling

Business — $27.00 per month, unlimited local calling

• Prices do not include 911, relay surcharge, or FCC access charges.
• New accounts are subject to installation charges.

Non-published numbers are available at $2.30 per month. Each additional non-published number for the same account name is available at no charge. Service order charge applies. Please call the office if you wish to remove your number from Directory Assistance or the Randolph Telephone Company phone book.

Helpful Numbers:

Paying Your Bill:

We offer convenient payment options:

• Bank Draft
• Visa/Mastercard
• Check
• Cash

If you pay by check, you can mail your payment to our business office, drop it into our night deposit box, use our drive-in window, or make your payment in person (during regular business hours) at:

211 West Swannanoa Avenue
Liberty, NC 27298

Government Assistance

In addition to our basic service, Randolph offers assistance through federal Lifeline and Link-Up America programs for those who qualify. Randolph is not responsible for determining who qualifies for or who will receive assistance from these programs. Customers must meet specific, pre-determined regulations in order to obtain local telephone assistance through Randolph Telephone Company. Qualifying is wholly dependent upon these guidelines. Customers must fill out standard forms, as required by law, to find out whether they qualify for either Lifeline or Link-Up America assistance.

Link-Up America

Link-Up America is available to qualified residential customers only. If you qualify for Link-Up America, you will receive a 50% discount off the regular one-time installation charge to connect telephone service at your home.

Lifeline Service

Lifeline Service is available to qualified residential customers to assist with their monthly local dial tone service. If you qualify for Lifeline Service, you will automatically receive a monthly reduction of $13.50 off your telephone bill.

How to Apply for these Programs?

If you do not have service and want to apply for both Link-Up and Lifeline:

• Contact the local telephone company and place an application for service.
• See the appropriate agency - either the Department of Social Services or the Social Security Administration - for a Link-Up application form and for approval.
• Once the form is completed by the agency, the agency will mail the form to your service telephone company.
• Your service will be installed when your telephone company receives the approved form. At that time, the credit for Link-Up will be applied and the monthly Lifeline discount will begin. If you request service to be installed before the approved form is received, the service will be provided without the Link-Up credit. Your monthly Lifeline discount will begin only when the approved form has been received.

If you have service and want to apply for the Lifeline discount:

• Contact the appropriate agency - either the Department of Social Services or the Social Security Administration.
• The Social Services caseworker or the SSA representative will complete the Lifeline form for you and mail it to the local telephone company.
• When the telephone company receives the approved application, the discount for the Lifeline will begin.

Call your Social Services Caseworker or your SSA representative for more information about these programs.

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