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Privacy Policy
Your privacy is very important to us. We want to make your
experience on the Internet as enjoyable and rewarding as possible,
and we want you to use the Internet’s vast array of
information, tools, and opportunities with complete confidence.
We have created this Privacy Policy to demonstrate our firm
commitment to privacy and security. This Privacy Policy describes
how Randolph Telephone collects information from all end users
of Randolph Telephone’s Internet services (the “Services”)—those
who access some of our Services but do not have accounts (“Visitors”)
as well as those who pay a monthly service fee to subscribe
to the Service (“Members”)—what we do with
the information we collect, and the choices Visitors and Members
have concerning the collection and use of such information.
Randolph Telephone requests that you read this Privacy Policy
carefully.
Personal Information Randolph Telephone Collects and
How It Is Used
Introduction
Randolph Telephone collects information in different ways
from Visitors and Members who access the various parts of
our Services and the network of Web sites accessible through
our Service. We use this information primarily to provide
a customized experience as you use our Services and, generally,
do not share this information with third parties. However,
we may disclose personal information collected if we have
received your permission beforehand or in very special circumstances,
such as when we believe that such disclosure is required by
law or other special cases described below.
Registration
Members are asked to provide certain personal information
when they sign up for our Services including name, address,
telephone number, billing information (such as a credit card
number), and the type of personal computer being used to access
the Services. The personal information collected from Members
during the registration process is used to manage each Member’s
account (such as for billing purposes). This information is
not shared with third parties, unless specifically stated
otherwise or in special circumstances. Randolph Telephone
may also generate non-identifying and aggregate profiles from
personal information Members provide during registration (such
as the total number, but not the names, of Members). As explained
in more detail below, we may use this aggregated and non-identifying
information to sell advertisements that appear on the Services.
Online Shopping
At some Web sites, you can purchase products and services
or register to receive materials, such as a catalog or new
product and service updates. In many cases, you may be asked
to provide contact information, such as your name, address,
email address, phone number, and credit/debit card information.
If you complete an order for someone else, such as an online
gift order sent directly to a recipient, you may be asked
to provide information about the recipient, such as the recipient’s
name, address, and phone number. Randolph Telephone has no
control over the third parties’ use of any personal
information you provide when placing such an order. Please
exercise care when doing so.
If you order products directly from Randolph Telephone we
will use the personal information you provide only to process
that order. We do not share this information with outside
parties except to the extent necessary to complete that order.
Responses to Email Inquiries
When Visitors or Members send email inquiries to Randolph
Telephone, the return email address is used to answer the
email inquiry we receive. Randolph Telephone does not use
the return email address for any other purpose and does not
share the return email address with any third party.
Voluntary Customer Surveys
We may periodically conduct both business and individual customer
surveys. We encourage our customers to participate in these
surveys because they provide us with important information
that helps us to improve the types of services we offer and
how we provide them to you. Your personal information and
responses will remain strictly confidential, even if the survey
is conducted by a third party. Participation in our customer
surveys is voluntary.
We take the information we receive from individuals responding
to our Customer Surveys and combine (or aggregate) it with
the responses of other Randolph Telephone customers to create
broader, generic responses to the survey questions (such as
gender, age, residence, hobbies, education, employment, industry
sector, or other demographic information). We then use the
aggregated information to improve the quality of our services
to you, and to develop new services and products.
Special Cases
It is Randolph Telephone’s policy not to use or share
the personal information about Visitors of Members in ways
unrelated to the ones described above without also providing
you an opportunity to opt out or otherwise prohibit such unrelated
uses. However, Randolph Telephone may disclose personal information
about Visitors or Members, or information regarding your use
of the Services or Web sites accessible through our Services,
for any reason if, in our sole discretion, we believe that
it is reasonable to do so, including: to satisfy laws, such
as the Electronic Communications Privacy Act, regulations,
or governmental or legal requests for such information; to
disclose information that is necessary to identify, contact,
or bring legal action against someone who may be violating
our Acceptable Use
Policy or other user policies; to operate the Services
properly; or to protect Randolph Telephone and our Members.
"Cookies" and How Randolph Telephone Uses
Them
A “cookie” is a small data file that can be placed
on your hard drive when you visit certain Web sites. Randolph
Telephone may use cookies to collect, store, and sometimes
track information for statistical purposes to improve the
products and services we provide and to manage our telecommunications
networks. If you are a Member and have created your own Personal
Start Page, we will use a cookie to save your settings
and to provide customizable and personalized services. These
cookies do not enable third parties to access any of your
customer information. Additionally, be aware that if you visit
non-Randolph Telephone web sites where you are prompted to
log in or that are customizable, you may be required to accept
cookies.
Randolph Telephone's Commitment to Children's Privacy
Protecting children’s privacy is especially important
to us. It is our policy to comply with the Children’s
Online Privacy Protection Act of 1998 and all other applicable
laws.
We believe that there is no substitute for proper parental
supervision. For further information about tips, tools, age-appropriate
or kid-friendly Web sites and how to report online trouble,
please visit www.getnetwise.org.
Finally, Randolph Telephone recommends that children ask a
parent for permission before sending personal information
to Randolph Telephone, or to anyone else online.
Public Forums
Please remember that any information you may disclose in on
public areas of Web sites or the Internet, becomes public
information. You should exercise caution when deciding to
disclose personal information in these public areas.
Randolph Telephone's Commitment to Data Security
Services and Web sites we sponsor have security measures in
place to protect the loss, misuse, and alteration of the information
under our control. While we make every effort to ensure the
integrity and security of our network and systems, we cannot
guarantee that our security measures will prevent third-party
“hackers” from illegally obtaining this information.
How to Access or Modify Your Information
Randolph Telephone offers Members the opportunity to access
or modify information provided during registration. To access
or modify such information, contact our Customer Service Department
at 879-5684; 622-7900; 581-7995; or 464-6110. Please choose
the number that is a local call from your area.
Where to Direct Questions About Randolph Telephone’s
Privacy Policy
If you have any questions about this Privacy Policy or the
practices described herein, you may contact:
Customer Service
Randolph Telephone
3733 Old Cox Road
Asheboro, North Carolina 27205
csrep@rtelco.net
Revisions to This Policy
Randolph Telephone reserves the right to revise, amend, or
modify this policy, our Internet
Service Agreement and our other policies and agreements
at any time and in any manner. Notice of any revision, amendment,
or modification will be posted in accordance with the Internet
Service Agreement.
Rev. 1/20/2003
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