The UltraSonic Hi-Speed Dialup comes complete with an integrated diagnostics capability providing improved customer support.

How does it work?

With traditional dial-up methods, the text and graphics that make up web pages get sent from the server to you over your phone line. Because of the large amount of data required to be sent, this process can be painfully slow. UltraSonic Hi-Speed Dialup compresses this data using a proprietary technology, and sends it over your existing dial-up phone line. This compression process allows a smaller amount of data to be sent – up to five times less – making the download time of your web pages and your online experience that much faster. As an added download time reducer, UltraSonic Hi-Speed Dialup stores elements of the web sites you visit frequently eliminating the need to re-download them every time you visit these sites.

Installation

This section will help you download, install and run Randolph Telephone UltraSonic Hi-Speed Dial-Up.

The minimum system requirements are:

• Dial-up Internet Connection
• Pentium PC 200MHz (or equivalent)
• Macintosh: OS X 10.2+
• 64MB RAM
• 5MB of hard-drive space
• Internet Explorer 4.0 (or later) or Netscape Communicator 4.0 (or later)

Please note: Randolph Telephone UltraSonic Hi-Speed Dial-Up works on PC and Mac only. Linux is currently not supported.

1. Download:

Once you have completed the *signup, you will be provided with a location to download the Randolph Telephone UltraSonic Hi-Speed Dial-Up installer. Download the installer to your desktop. Once the download has been completed, proceed to the Install.

* To signup for UltraSonic Hi-Speed Dial-up, please contact Customer Service at (336-879-5684) or (336-622-7900).

UltraSonic Download Links:

PC:
http://www.rtelco.net/update/UltraSonicSetup.exe

Mac
http://www.rtelco.net/update/setup.dmg

2. Install:

Click on the Download Link for your computer type - PC or Mac
Select "Save"
Select "Desktop" in the "Save In" Drop Down Menu
Select the "Save" button

On your desktop you will find an icon called "UltraSonicSetup.exe". Double-click the icon to start the installation procedure. Once the installation finishes, you will be prompted for a username and password. Enter the username:

Atomic Customers Example: xyz123@atomic.net
RTELCO Customers Example: xyz123@rtelco.net
RTMC Customers Example: xyz123@rtmc.net

and password you selected during the signup, this is your dial-up username and password. To avoid having to enter your username and password each time, ensure that the "Save Password" box is checked and proceed to Starting Randolph Telephone UltraSonic Hi-Speed Dial-Up.

3. Starting Randolph Telephone UltraSonic Hi-Speed Dial-Up:

Randolph Telephone UltraSonic Hi-Speed Dial-Up will automatically start when your computer starts up. Internet acceleration will begin as soon as a supported browser (such as Internet Explorer) is started. On most Windows platforms (XP, 2000, ME) an icon will appear at the lower right hand corner of the system tray when the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service has been established. On all other Windows platforms, you can verify that Randolph Telephone UltraSonic Hi-Speed Dial-Up Service has been established by selecting Randolph Telephone UltraSonic Hi-Speed Dial-Up Status from the pop-up menu.

4. Browse the Web:

Browse the web as you normally would. When finished, simply close your browser and Randolph Telephone UltraSonic Hi-Speed Dial-Up will remain idle in your system tray. If you desire to stop the application after browsing, select Randolph Telephone UltraSonic Hi-Speed Dial-Up from the pop-up menu, or if you desire to exit the application all together, click Exit from the pop-up menu by right-clicking on the icon at the lower right hand corner of the system tray.

5. Further Assistance:

If you're having trouble installing the product, consult the detailed installation instructions. If you experience problems downloading, installing or running Randolph Telephone UltraSonic Hi-Speed Dial-Up, consult the Troubleshooting or FAQ sections for further assistance. Still having trouble? Feel free to contact us for product support or feedback.

Troubleshooting

When trying to connect to Randolph Telephone UltraSonic Hi-Speed Dial-Up Service, I get the error message, "Randolph Telephone UltraSonic Hi-Speed Dial-Up cannot connect to the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service..."

Here is a step-by-step list of things you should verify:

Check that you have successfully connected to your ISP in your usual manner (e.g. Did your dial-up connection successfully connect to your ISP?) This step is independent of whether or not you launch Randolph Telephone UltraSonic Hi-Speed Dial-Up.

Ensure that the ISP that you are connected to is, in fact, the one that supplied you with the Randolph Telephone UltraSonic Hi-Speed Dial-Up software and connection information. In most cases, you cannot connect to another ISP and use the same Randolph Telephone UltraSonic Hi-Speed Dial-Up connection settings.

Verify that the Connection information located in the Settings dialog is the same as that provided to you by your ISP.

If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog)

Try uninstalling Randolph Telephone UltraSonic Hi-Speed Dial-Up (Control Panel-->Add/Remove Programs and select Randolph Telephone UltraSonic Hi-Speed Dial-Up) and then re-install it.

Contact Customer Service 336-879-5684 or 336-622-7900 to verify that the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service is up and running.

Possible Error Messages:

When attempting to connect to the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service, I receive the error, "The Randolph Telephone UltraSonic Hi-Speed Dial-Up Service does not allow connections from your current IP address..."

The most common reason you would receive this error is when you connect to the Internet using a different ISP than the one providing you with Randolph Telephone UltraSonic Hi-Speed Dial-Up Service. Your ISP may only allow you to use the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service when connected to the Internet through them.

When attempting to connect to the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service, I receive the error, "Your username and/or password were not accepted by the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service..."

The login credentials you specified on the "Settings" - "Connection" tab were not valid. You must enter a valid username and password to use the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service.

When attempting to connect to the Randolph Telephone UltraSonic Hi-Speed Dial-Up Service, I receive the error, "The Randolph Telephone UltraSonic Hi-Speed Dial-Up Service could not be started due to an authentication timeout ..."

Please carry out the following steps:

Ensure that the authentication information provided to you upon signup has been keyed in correctly.

Try reconnecting to your Internet service.

If the problem persists contact Technical Support at
461-9111; 464-9111; 581-9111; 622-9111; 879-9111;, (choose number that is local to your area to avoid toll charges) for assistance.

I receive the error, "Randolph Telephone UltraSonic Hi-Speed Dial-Up cannot be started due to an internal error ..."

Here is a step-by-step list of things you should verify:

Try restarting your machine and launching Randolph Telephone UltraSonic Hi-Speed Dial-Up.

If the problem persists contact Technical Support at
461-9111; 464-9111; 581-9111; 622-9111; 879-9111;, (choose number that is local to your area to avoid toll charges) for assistance.

I receive the error, "Randolph Telephone UltraSonic Hi-Speed Dial-Up was unable to load the sdicore.dll library ..."

The likely cause of this is that you accidentally deleted a file or resource required by Randolph Telephone UltraSonic Hi-Speed Dial-Up. Fully uninstall and then re-install Randolph Telephone UltraSonic Hi-Speed Dial-Up.

Basics

Q. Will Randolph Telephone UltraSonic Hi-Speed Dial-Up speed up everything I do on the web?

A. Randolph Telephone UltraSonic Hi-Speed Dial-Up accelerates certain text and graphics on web pages. With Randolph Telephone UltraSonic Hi-Speed Dial-Up you will notice a significantly faster experience when you visit web sites, read your e-mail, and perform many other Web-based activities. Randolph Telephone UltraSonic Hi-Speed Dial-Up will not currently accelerate file downloads such as music files and streaming media.

Q. .How fast is Randolph Telephone UltraSonic Hi-Speed Dial-Up?

A. The exact amount of acceleration can vary but with Randolph Telephone UltraSonic Hi-Speed Dial-Up you will notice a significantly faster experience when you visit web sites, read your email, and perform many web-based activities.

Download and Installation Help

Q. Where can I download the Randolph Telephone UltraSonic Hi-Speed Dial-Up installer?

A. PC:
http://www.rtelco.net/update/UltraSonicSetup.exe

Mac
http://www.rtelco.net/update/setup.dmg

Q. I downloaded the Randolph Telephone UltraSonic Hi-Speed Dial-Up installer but now I can't find it on my computer. Where is it?

A. Use the Windows Find tool located in the Start Menu to search for the file "UltraSonicSetup.exe" (without quotes).

If you still can't find it, contact Technical Support at
461-9111; 464-9111; 581-9111; 622-9111; 879-9111;, (choose number that is local to your area to avoid toll charges) to re-download it and ensure that you save the file to your Desktop.

Q. Does Randolph Telephone UltraSonic Hi-Speed Dial-Up work on Macintosh or Linux operating systems?

A. Currently Randolph Telephone UltraSonic Hi-Speed Dial-Up only works on Windows OS: Windows 98, ME, 2000, XP, MAC OS9 and MAC OSX.

Using Randolph Telephone UltraSonic Hi-Speed Dial-Up:

Q. How do I start Randolph Telephone UltraSonic Hi-Speed Dial-Up?

A. Randolph Telephone UltraSonic Hi-Speed Dial-Up is launched automatically every time Windows starts. You do not have to launch it manually. The Randolph Telephone UltraSonic Hi-Speed Dial-Up icon appears in the Windows system tray to show that it is operating in the background.

Q. How do I change the image quality setting for a particular image?

A. Right-clicking on an image within Internet Explorer and selecting "Show Original Image" allows you to view the original image.

Q. How do I change the image quality setting for all images?

A. Right-click on the Randolph Telephone UltraSonic Hi-Speed Dial-Up taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired image quality setting. Press OK to save the changes.

Using Other Web Browsers

Q. Can I use Randolph Telephone UltraSonic Hi-Speed Dial-Up with Netscape Navigator?

A. Yes. Start Netscape Navigator and browse as you normally would. Randolph Telephone UltraSonic Hi-Speed Dial-Up is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

Q. Can I use Randolph Telephone UltraSonic Hi-Speed Dial-Up with other browsers such as Opera or Mozilla?

A. Yes. Randolph Telephone UltraSonic Hi-Speed Dial-Up works with any web browser that allows you to specify an HTTP proxy. You must set the HTTP proxy host to be "localhost" and the port number to be "5500" (without quotes). Consult your browser's documentation for additional information.

Product Details

Q. How do I use Internet Explorer with Randolph Telephone UltraSonic Hi-Speed Dial-Up?

A. Start Internet Explorer and browse as you normally would. Randolph Telephone UltraSonic Hi-Speed Dial-Up is launched automatically every time Windows starts. It operates in the background to accelerate your web connection. No user intervention is required.

Q. Where do I go if I have problems with Randolph Telephone UltraSonic Hi-Speed Dial-Up?

A. 1. Help (FAQ) Database.

2. Troubleshooting section.

3. Contact Technical Support at 461-9111; 464-9111; 581-9111; 622-9111; 879-9111;, (choose number that is local to your area to avoid toll charges)

Q. Does Randolph Telephone UltraSonic Hi-Speed Dial-Up speedup email?

A. Yes. The loss-less data compression algorithm is leveraged to provide significant performance gains in sending and receiving email. With full support of POP3 and SMTP protocols, the accelerator applies its unique data compression, content and network optimizations, to send and receive email messages and attachments on dial-up, wireless and LAN environments with reduced network load and increased speed.

Q. Does Randolph Telephone UltraSonic Hi-Speed Dial-Up speedup my secure (HTTPS) transactions such as my web-banking?

A. Randolph Telephone UltraSonic Hi-Speed Dial-Up does not accelerate secure transactions. Secure web sites will continue to work by bypassing the acceleration component.

Q. What operating systems or platforms can Randolph Telephone UltraSonic Hi-Speed Dial-Up be installed on?

A. Randolph Telephone UltraSonic Hi-Speed Dial-Up can be installed on any of the following operating systems:

1. Windows 95b w/ Winsock2

2. Windows 98

3. Windows 98SE

4. Windows Millennium Edition (Windows ME)

5. Windows NT 4.0

6. Windows 2000

7. Windows XP

8. Macintosh: OS X 10.2+

Randolph Telephone UltraSonic Hi-Speed Dial-Up works best with Internet Explorer 4.0 and Netscape 4.0 or any later version of either browser (Internet Explorer 5.0 is recommended).

Newer versions of Internet Explorer are available free of charge through Microsoft.

Note for Windows 95 users: Currently, Microsoft does not permit Windows 95 users to install Internet Explorer 6 or greater; however, Internet Explorer 5.5 is available.

Q. What system requirements are necessary to use Randolph Telephone UltraSonic Hi-Speed Dial-Up?

A. The recommended system requirements are a Pentium 200MHz with 64MB of RAM and at least 5 MB of hard-disk space.

Regardless, Randolph Telephone UltraSonic Hi-Speed Dial-Up will work within your current system configuration to provide you with the best content acceleration.

Known Issues

Q. Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

A. Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by Randolph Telephone UltraSonic Hi-Speed Dial-Up.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether Randolph Telephone UltraSonic Hi-Speed Dial-Up is used. Randolph Telephone UltraSonic Hi-Speed Dial-Up is merely showing the download statistics in these situations.

Q. Why do some Java-applets (such as certain games on www.pogo.com) not work?

A. Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

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